1. Scope
This Refund Policy applies to digital products and services purchased for STAFFLAND.
These may include ranks, virtual currency, server privileges, convenience features, additional permissions and access-restoration services.
2. Payment-provider rules
Where a transaction is processed by Xsolla or another third-party payment provider, the provider may process the refund and apply its own refund rules, regional consumer requirements, fraud checks and payment-method restrictions.
Nothing in this Policy removes any mandatory consumer right that applies to a purchase.
3. When a refund may be considered
A refund, replacement or other correction may be considered in situations including:
- duplicate charges for the same intended purchase;
- successful payment where the digital product was not delivered and STAFFLAND cannot reasonably deliver it;
- delivery of an incorrect product because of a STAFFLAND technical error;
- unauthorized or fraudulent transactions handled through the appropriate payment provider or financial institution;
- circumstances where a refund is required by applicable law or binding payment-provider rules.
4. Delivered digital products
Except where applicable law or payment-provider rules require otherwise, a digital product that has been successfully delivered and used is generally considered consumed.
A refund is not automatically provided merely because a user changes their mind, stops playing, no longer wants the purchased benefit or entered the wrong Minecraft username.
Users should carefully check the account, Minecraft username, product, duration and price before confirming payment.
5. Bans and moderation
Purchasing a STAFFLAND product does not exempt a user from server or community rules.
A warning, mute, suspension or ban imposed because of a rule violation after a digital product has been delivered does not by itself create an automatic right to a refund, except where required by applicable law or binding payment-provider rules.
6. Unban purchases
If STAFFLAND offers an unban or access-restoration service, the service is considered delivered once the eligible restriction covered by the purchase has been successfully removed.
If the user later commits another rule violation, a new restriction is considered a separate moderation event and does not automatically provide another unban or refund.
7. Technical problems
If a temporary technical issue prevents use of a purchased benefit, STAFFLAND will normally first attempt to restore, correct, extend or otherwise deliver the affected product where reasonably possible.
Temporary downtime does not automatically require a refund when the purchased digital benefit can reasonably be restored or delivered.
8. How to request support or a refund
For STAFFLAND purchase or delivery problems, users should contact an official STAFFLAND support channel and provide:
- STAFFLAND username;
- Minecraft username;
- transaction or order identifier;
- purchased product;
- purchase date;
- a description of the issue.
Do not send full payment-card details to STAFFLAND support.
Where a payment was processed by Xsolla, the user may also be directed to Xsolla's refund and purchase-support process.
9. Chargebacks and payment abuse
If you do not recognize a transaction, contact the relevant payment provider or financial institution as soon as possible.
Knowingly submitting a fraudulent chargeback or false payment dispute for a product that was correctly purchased and delivered may be treated as payment abuse and may result in STAFFLAND account restrictions where permitted by applicable law.
10. Changes
STAFFLAND may update this Refund Policy when necessary due to changes in the store, payment providers or applicable requirements.
The current version and last-updated date will always be published on this page.